Poe2db Privacy Policy — User Data Protection
This Privacy Policy explains how poe2db collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Last updated: 2026. This policy applies to all registered users and visitors of the poe2db platform.
Information We Collect
When you register or use the poe2db platform, we collect several categories of information to ensure our services function correctly and securely. This data collection is necessary to provide a personalised experience, process transactions, and comply with legal requirements applicable in Malaysia.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is used to verify your identity and enable secure access to your account.
Device & Browser Information
We automatically log technical information including device type, operating system, browser type, IP address, and screen resolution. This data helps us optimise the platform across different devices, particularly the Android and iOS mobile phones used by the majority of our Malaysian users.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we record transaction details including your chosen payment method (DuitNow, FPX, or e-wallet), transaction amount, date, and reference number. We do not store full bank account numbers or card numbers — this sensitive data is processed directly through encrypted payment providers.
Platform Usage Data
We record in-platform activity, including games played, bets placed, session duration, and interactions with the interface. This data is used to improve the user experience, detect suspicious activity, and meet compliance requirements.
How We Use Your Information
All information collected by poe2db is used solely for purposes related to providing and improving our services. We do not sell or transfer your personal data to third parties for marketing or commercial purposes without your consent.
- Account management — identity verification, secure login, and account recovery
- Transaction processing — deposits, bets, and withdrawals in MYR
- Platform security — fraud detection, protection against unauthorised access
- Service improvement — usage pattern analysis to improve the interface
- Communications — important notifications relating to your account, transactions, and platform updates
- Legal compliance — compliance with anti-money laundering requirements and local Malaysia regulations
Cookie Usage & Session Tracking
Poe2db uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small data files stored on your device when you visit or log in to our platform.
Types of Cookies Used
Required for core platform functions such as login verification and session security. Cannot be disabled.
Collects anonymous usage data to help us understand how users interact with the platform.
Saves user preferences such as language, configured betting limits, and display settings.
You can manage or disable non-essential cookies through your browser settings at any time.
Data Storage, Security & Information Sharing
How Your Data Is Stored
All personal data of poe2db users is stored on servers protected with industry-standard SSL encryption. Access to user data is restricted to authorised personnel only, and all internal access is logged and monitored. We conduct regular security reviews to ensure data protection measures remain up to date.
Retention Period
Your personal data is retained for the duration your account remains active and for any period required after account closure to meet legal obligations, including financial transaction records that may be needed for audit or regulatory compliance purposes.
Sharing with Third Parties
Poe2db does not sell users' personal data to any third parties. We only share information in the following situations: with payment processing providers required to complete your MYR transactions; with authorities or law enforcement when required under Malaysian law; or with technical service providers bound by strict confidentiality agreements. In all cases, data sharing is kept to a minimum and limited strictly to the purpose for which it is required.
Your Rights as a User & How to Contact Us
Right to Access & Correction
As a poe2db user, you have the right to request a copy of the personal information we hold about you. If you find any information that is inaccurate or needs updating, you can make corrections directly through your account settings, or contact our support team for further assistance.
Right to Erasure
You have the right to request the deletion of your account and personal data. Such requests can be submitted via our support email. Please note that certain data may need to be retained for a specified period to meet legal requirements even after account closure.
Changes to This Privacy Policy
Poe2db reserves the right to amend this Privacy Policy from time to time. Any significant changes will be communicated to users via in-platform notifications or to their registered email address. The date of the most recent update will always be displayed at the top of this page. Continued use of the platform after changes are published constitutes your acceptance of the updated privacy terms.
Contact Our Support Team
For any enquiries regarding your data privacy, or to submit a request for data access, correction, or deletion, please contact us:
You may also refer to our FAQ page for answers to general questions about privacy and account security.
Your Data, Your Control
Poe2db is committed to protecting the privacy of every Malaysian user. Register an account today or log in to manage your privacy and security settings directly.